Returns
Upon receipt of your order, if you are not completely satisfied, please contact us within 30 days. A return authorization number will be assigned, providing the product or products to be returned are in resalable condition. Products returned without a return authorization number will not be accepted for a refund or exchange. In accordance with federal packaging regulation 9CFR Part 112, vaccines may only be shipped in the manufacturer's original, unopened container. This regulation helps insure vaccine quality and consistency in labeling. However, because of this regulation, we cannot accept open packages of vaccines for return or replacement once the seal or package has been broken. According to federal laws, once a prescription order has been filled, it is also nonreturnable.
Vaccine Shipments
To reduce exposure to excessive heat or cold:
- Order on Monday or Tuesday;
- Use overnight or priority mail delivery. Vaccines shipped by any other method cannot be returned; and
- Upon arrival, place vaccines in a refrigerator and avoid exposure to direct sunlight or freezing conditions.
Vaccine orders placed Thursday through Sunday and shipping "ground" will ship Monday.
Vaccine orders ship in insulated styrofoam coolers with ice packs. Vaccines may arrive with melted ice packs as they are designed to melt and absorb heat. The vaccines are still likely okay to use as long as they were cool to the touch upon arrival and not exposed to direct sunlight and/or extreme temperatures for an extended period.
Prescription required for vaccines shipping to Minnesota.
Syringe Shipments
Prescription required for syringe orders shipping to: California, Connecticut, New Hampshire, New Jersey, New York and U.S. Virgin Islands.
Typographical Errors
Great care has been given to provide you the most current, accurate information about products and services offered. However, occasionally an unintentional error may occur. For that reason we cannot be held responsible for typographical or pricing/misprint errors. Prices are subject to change.
Manufacturers' Labels
PetPawsRx does not manufacture any of the products it offers. Therefore, customers are reminded to always read and follow manufactures' labels.